Privacy policy
Brighter Futures Foundation CIC
Version 1.0 | Prepared 28 October 2026
Effective date [CONFIRM] | Approval [CONFIRM] | Review within 12 months of approval
About this notice
Brighter Futures Foundation CIC explains here how we use personal information when you visit our website, contact us, support our work or take part in our activities. This includes the Life Skills Hub, SeeMe2 Campaign, Independent Living Room and Titmuss Community Garden. Separate notices apply where another legal organisation operates a service, including any separately operated college or café service.
Who is responsible
The data controller is Brighter Futures Foundation CIC, trading as Brighter Futures Foundation, company number 12763301registered office
Equitable House 2nd Floor, 7 General Gordon Square, London, England, SE18 6FH. Email info@brighterfuturesfoundation.co.uk or write to Brighter Futures Foundation, Equitable House 2nd Floor, 7 General Gordon Square, London, England, SE18 6FH. Please mark privacy enquiries for the attention of the technical team .
Information we collect
We may collect your name, contact details, relationship to a participant, enquiry and correspondence; referral and attendance information; support needs, accessibility requirements and relevant health information; emergency contacts; safeguarding and incident records; volunteering information; donation and transaction records; and photographs or stories where separately agreed. Website systems may collect IP addresses, device details, security logs and cookie preferences. We collect only information needed for the relevant purpose.
Where information comes from
Information may come from you, an authorised representative, family members, referrers, local authorities, health or social care professionals, partners and payment providers. We explain relevant sources and uses when accepting a referral. Being a family member does not automatically entitle someone to access an adult’s records.
Information you need to provide
General enquiries are voluntary, but we may be unable to reply without contact details. We explain which referral, safety or contractual information is necessary and what happens if it is not provided. Please do not send detailed health, care or safeguarding information through a general website form; ask us for a secure route.
How and why we use information
Enquiries and service delivery
We use enquiry details to respond and arrange next steps. Our usual basis is legitimate interests in communicating with people interested in our work. Where we enter a contract with you, necessary booking and payment processing may rely on taking steps at your request before a contract or performing that contract. A contract with a commissioner does not automatically provide a contractual lawful basis for processing a participant’s information.
Support and sensitive information
We use relevant participant information to assess suitability, plan accessible support, manage risks and evidence progress. We identify an Article 6 lawful basis and an additional Article 9 condition before processing health or disability information. Depending on the circumstances, conditions may include explicit consent, lawful health or social care provision, or substantial public interest safeguarding with the relevant Data Protection Act 2018 Schedule 1 condition. We do not assume that every activity qualifies as health or social care.
Safety and accountability
We may process information to meet specific legal obligations, protect vital interests in an emergency, or pursue legitimate interests in safe services, security and handling complaints. Safeguarding disclosures require a documented lawful basis and any additional sensitive-data or criminal-offence-data condition. Consent is not always required or appropriate for necessary safeguarding sharing.
Photographs and stories
We obtain specific, informed permission for optional identifiable publicity, including SeeMe2 stories. Participation in services does not depend on agreeing. Where an image or story reveals disability or health information, we address the additional sensitive-data requirements. You may withdraw consent for future use; we explain practical limits for material already printed or shared by others.
Sharing retention and your rights
Who receives information
We share relevant information only where justified, for example with authorised staff, contracted IT and hosting providers, professional advisers, payment providers, commissioners and professionals involved in agreed support. Police, local authorities and safeguarding agencies may receive information where necessary and lawful. Funders normally receive anonymised or aggregated outcomes. We do not sell personal information. Separate organisations do not receive unrestricted access simply because they share a brand or premises.
International access and security
We use access controls, appropriate security and contractual safeguards. Where a restricted transfer occurs, we use an applicable UK adequacy regulation or another lawful transfer mechanism, such as the UK International Data Transfer Agreement or UK Addendum, with the necessary assessment. Ask us for details or a copy of relevant safeguards.
Your choices and rights
Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your information. You may withdraw consent at any time without affecting earlier lawful use. You have a separate right to object to processing based on legitimate interests, and an absolute right to object to direct marketing. Contact us using the details above. Rights are not absolute; we explain any lawful refusal. We usually respond within one month, subject to lawful extensions and permitted pauses.
Privacy complaints
Tell us if you are unhappy with our use of information. We aim to acknowledge within five working days and will acknowledge no later than 30 calendar days. We investigate, keep you informed and provide an outcome without undue delay. You may also complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. You do not have to finish our complaints process before contacting the ICO.
Changes and accessible copies
We update this notice when our practices change and explain significant changes where appropriate. Ask us for an accessible explanation or help understanding your rights.